BSNL 3G DATA CARD FAQ

What is 3G Data Card?

3G Data cards are meant for accessing internet and emails at anytime and from anywhere. Thus 3G Data Cards help us to work on the move with full email and web access .It provides Simple and instant internet access at mega fast speeds up to 3.6 Mbps. 3G data cards make us free from messy wires, Fixed Line Requirement, No Need of Cyber Cafe / Hot Spot to Access Internet. Thus your Lap top become truly mobile

What are the types of 3G Data Cards ?

1.USB Type 2.Express/PCMCIA Card types

Models of 3G Data Card offered by BSNL in Bundling Scheme

(A) USB Type MMX 300G Micromax MMX 300G(3) Micromax E156G Huawei E156 Huawei E176 Huawei Option 210 Capital (Option) Option 315 Capital (Option) SimU6T Capital (Simcom) SimU9T Capital (Simcom Express/PCMCIA Option GT Express Capital (Option) SIM Express 7.2 Capital (Simcom)

Type of 3G Express Card

1. Merlin X950D Express Card 3G data card 2. Merlin XU870 Express Card 3G data card 3. Option Globe Trotter Express 7.2 3G data card 4. Option Globe Trotter Express HSUPA 3G data card 5. Sierra Wireless Air Card 880E 3G data card

3G Data Card (PC Card)

Option Globe Trotter HSDPA 7.2 3G data card Option GT Max 7.2 Ready 3G data card Option GT Max HSUPA 3G data card Sierra Wireless Air Card 875 3G data card Sierra Wireless Air Card 880 HSUPA 3G data card

How to use it ?

You have to Plug in 3G Data Card into your laptop and can get the fastest available connection, with mobile broadband speeds of up to 1.8 Mbps. Its neat, compact design makes it easy to use; you can easily swap it between laptops for use at work, home or on the move. Laptops have a PC Card slot (also known as a PCMCIA slot), or an Express Card slot. There is PCMCIA to Express Card Converter For using 3G broadband ,you need 3G Data card ,network SIM card, software, user guide.

BSNL Toll Free phone service FAQ

What is Toll Free phone service?

• This service shows the new function in charging, a call to a service subscriber will be paid by the called party.
• All charges are levied on the service subscriber.
• The service is free of any charge to the calling user.
• Service is accessible from networks of other Operators also
• 11 digit number 1800-XYZ-ABCD

Who can subscribe for Toll Free phone service?

• Enterprises or organizations with large customer base or having call centers.
• Retail products and services Industry.
• Ideal for hotels and restaurants.
• Companies providing after sales support as customers associate a Free phone number with the quality of the business products or services
• whole business community in general

What BSNL Offers to Toll Free Phone subscribers?

Our advanced features offers a bundled solution that can help your organization track calls, route calls based on your organization's needs, and safeguard your traffic against long-term service interruptions. Moreover these also help in reducing your overall expenditure significantly on Customer Support Services.

Single All India Number - A single 11 digit number accessible throughout India including other operators network. No STD facility required to access the service

Time of Day/Time Interval Routing - allows organizations to route calls to different answering locations, depending on the time of day. For example, if your customer service department is closed, you can route callers to alternate location.

Day of the Week Routing - Calls can be routed not only as per the Time of the day but also as per the type of day.

Origin Dependent Routing - Calls can be routed to set of destinations based on the origin of the call.

Call distribution - allows your organization to route calls based on staffing levels. If one location is short-staffed, you can split calls such that these calls go to two or more answering locations. The call split is based on a percentage distribution that you designate.

Line hunting - allows organization to have one or more installations where the call may be answered

Call limiter - Restricts maximum number of simultaneous calls and this helps organization to dimension resources

Call Queuing - enables calls meeting busy condition or reaching call limiter to be placed in a queue and as soon as free condition is detected the call is answered

Condition based routing - Calls at the destination can be re-routed to a different destination number in following conditions:

• Busy
• No Answer
• Reached call limiter.

Interactive voice response - The IVR routes calls to the appropriate person or department based on keypad inputs selected from the menu options as defined by the service subscriber.

Black & White List - allows your organization to selectively block incoming calls from specific originating areas. In this way, you can shape your area of toll-free/UAN coverage to match your potential callers and also save on the cost of handling unnecessary calls.

Incoming Grey list - When a calling line is added in the grey list , a PIN is associated with it. When a caller from grey list access the service , a PIN is asked for authentication.

Detailed Bill - Details of calls received is provided. This helps organization in marketing and business planning

What is the tariff of Toll Free phone Service?

Slide Down || Slide Up

How do I subscribe for this service?

Customer service number 1800-345-1800 or any BSNL customer service centre in your locality.
Download forms

BSNL Telephone Directory FAQ

How do I Change, Ammend or Add entries in the Directory?

The subscriber has to fill the printed application form available in the telephone directory and submit it to the " Directory Officer, of the concerned Telephone District so that the correction could be incorporated in the next directory.

How do I know the issue of New Telephone Directory?

Prior to the issue of new telephone directory press notifications are issued in leading news papers.

How do I get a new Telephone Directory?

In case you have obtained a new telephone connection a new telephone directory will be provided alongwith the telephone at the time of installation. Please ensure that the directory issued has the renewal coupon which has to be preserved as it will be required for thenext directory issue. At the time of periodic issue of new telephone directories a fresh directory is issued against the renewal coupoun available in the previous directory. In case you are not a telephone subscriber, a new telephone directory can be obtained on payment of Rs.150/= at the concerned Customer Relation Office.

How do I Change, Ammend or Add entries in the Directory ?

The subscriber has to fill the printed application form available in the telephone directory and submit it to the "Directory Officer, of the concerned Telephone District so that the correction could be incorporated in the next directory.

BSNL Frequently Asked Questions - PRBT

                                                         

1. What is a BSNL Tune?
   BSNL Tune is the Personalized Ringback Tone service provided by the BSNL, where the user can customize his ringback tone. User can select any of the BSNL Tune, personal greeting and any other available sound file as his BSNL Tunes. The callers will hear the personalized ringback tone when they call him instead of the normal ringing tune. A user can set default ringback tune for all the callers or set special tone for any person or group. User needs to call 56700 to subscribe to this service.

2. Are they the same as Ringtones?
   No, they are not the same as ringtone, but they do indeed complement Ringtones. Your ringtone is what you hear when your phone rings when some one calls you, while your BSNL Tune is what someone hears when they call you before you pick up the phone.

3. How do I know whether my handset supports Ringback tone or not?
   Since Ringback tones are neither downloaded nor installed on your handset, no handset support is required for the same. This means all handsets support Ringback tones.

4. Do I need to download Ringback tone on my mobile?
   Ringback tones are neither downloaded nor installed on your handset. All Ringback tones reside on Ringback Tone application server and played from there when someone calls you. So your handset make, model or memory has no bearing the ringback tone you select.

5. What is the price for the activating the BSNL Tunes?
   Yes, you can gift any RBT to your friend. But for gifting RBT, you have to call 56700 and follow the instruction available. The cost of gifting the RBT will be charged from your account. The RBT gift costs Rs 12. However renewal of the gifted RBT will be charged from your friend's account.

6. Can I gift any RBT to my friend?
   The Monthly subscription charge is Rs 25. This is a recurring charge and will be deducted from you bill every month till you are a BSNL Tune subscriber.

7. Can I use my own voice / greetings instead of any music clip?
   Yes, you can set your own sounds or greeting as your ringback tone. For enabling this feature you have to call 56700 and follow the instruction available. A user is able to record one greeting and set that as his Ringback Tone.

8. What types of BSNL Tunes are available?
  There is a huge range of BSNL Tunes available, from, latest, oldies, regional, devotional, top 20, regional, different voices. A user can listen to the promotion RBT of the day, Top 20 RBT's & other RBT's based on different region, language etc.

9. How do I register my mobile to BSNL Tunes?
   Go to Registration screen and register as a new user along with your BSNL mobile number. A password will then be sent to your BSNL mobile with which you can login to BSNL Tunes portal. This registers your mobile to BSNL Tunes application.

10. How do I activate my mobile to BSNL Tunes service?
   After you login the portal, go to My Profile screen, you can see your mobile number at the bottom of the screen. If you are not activates for BSNL Tunes, you can activate it by clicking on the Activate link. Please refer to the tariff plan for the service charges.

11. How do I add friends?
   You can go to My Friends screen and add your friend's name.

12. How do I set my BSNL Tune?
  
Go to Select a BSNL Tune. Browse through the categories or search for a particular song, after you find your song click on Set. You can set a BSNL Tune for a particular friend, a different number or set it for all.

Enjoy your BSNL Tune's !

WiMAX FAQ

Q. What is WiMAX

The technology called as Worldwide Interoperability for Microwave Access, known as the WiMax for short, is an approved Broadband Wireless Access [BWA] technology

Q. Other than BSNL which other operator provides WiMAX services in India.

BSNL is the only operator who has the licensed spectrum to operate the same currently in the country.

Q. Is data transmission secure in WiMAX ?

  WiMAX technology uses OFDM transmission protocol, featuring a design standard that includes secure wireless data transmission. Licensed frequencies and OFDM make for a very secure connection.

     

   Q. What are the services offered by BSNL through WiMAX?

    

  Presently BSNL offers Broadband Wireless Internet connection through WiMAX. Other Services like VPN, VOIP, Video on demand etc shall be introduced in future.

    

  Q. What is the speed of WiMAX Broadband connection presently offered to the customers?

    

  The speed offered is from 512 Kbps and above as per subscription.

    

  Q. Is Roaming available in WiMAX connection.

    

  Presently Roaming within Kerala will be available depending on the coverage availability. National Roaming shall be possible when other states/Circles deploy WiMAX services.

    

  Q. Will BSNL provide the WiMAX Modem(CPE)?

    

  Yes, the Modems(USB type, indoor type and out door type) are available with BSNL and shall be provided depending on the customer requirement and availability of signal strength.

    

  Q. Is BSNL Land line mandatory for WiMAX connection

    

  No, WiMAX is  Wireless technology , as such no land line is required.

    

  Q. Is it possible to use the same connection for both office and home purposes.

    

  Yes, this is possible with indoor and USB modems. As these modems are portable, shifting from one place to another is very easy. In case of outdoor modems, this is not possible as the modem is fixed outdoor.(say in a Pole or in the wall) .

    

  Q. What is the plan of BSNL Kerala Circle vis a vis coverage for WiMAX.

    

  Kerala Circle plans to cover all major cities/district HQs/important towns/Pilgrim centers/ tourist places etc with WiMAX services.

    

  Q. Is WiMAX an alternate for land line Broadband connection?

    

  Definitely, wherever Broadband connection through land line is not feasible due to non availability of cables/or other technical issues, Broadband connection can be provided through WiMAX provided adequate coverage is available.

    

  Q. WiMAX connection is provided through Public or Private IP?

    

  WiMAX connection is provided through Public IP. However Public IP is allotted dynamically for home users(Plan 999) and for Business plan(Plan 1999), one static IP is provided on request.

WiMAX is an IP based, wireless broadband access technology that provides performance similar to 802.11/Wi-Fi networks with the coverage and QOS (quality of service) of cellular networks. WiMAX is also an acronym meaning "Worldwide Interoperability for Microwave Access (WiMAX).

WiMAX is a wireless digital communications system, also known as IEEE 802.16, that is intended for wireless "metropolitan area networks". WiMAX can provide broadband wireless access (BWA) up to 30 miles (50 km) for fixed stations, and 3 - 10 miles (5 - 15 km) for mobile stations. In contrast, the WiFi/802.11 wireless local area network standard is limited in most cases to only 100 - 300 feet (30 - 100m).

With WiMAX, WiFi-like data rates are easily supported, but the issue of interference is lessened. WiMAX operates on both licensed and non-licensed frequencies, providing a regulated environment and viable economic model for wireless carriers.

At its heart, however, WiMAX is a standards initiative. Its purpose is to ensure that the broadband wireless radios manufactured for customer use interoperate from vendor to vendor. The primary advantages of the WiMAX standard are to enable the adoption of advanced radio features in a uniform fashion and reduce costs for all of the radios made by companies, who are part of the WiMAX Forum™ - a standards body formed to ensure interoperability via testing. The more recent Long Term Evolution (LTE) standard is a similar term describing a parallel technology to WiMAX that is being developed by vendors and carriers as a counterpoint to WiMAX.

What is the Range of WiMAX?

• 
 
• 
 
• 

The answer to this question probably generates more confusion than any other single aspect of WiMAX.  In the early days of WiMAX it was common to see statements in the media describing WiMAX multipoint coverage extending 30 miles.  In a strict technical sense (in some spectrum ranges) this is correct, with even greater ranges being possible in point to point links.  In practice (and especially in the license-free bands) this is wildly overstated especially where non line of sight (NLOS) reception is concerned.

Due to a variety of factors explained in more detail in other FAQ answers, the average cell ranges for most WiMAX networks will likely boast 4-5 mile range (in NLOS capable frequencies) even through tree cover and building walls.  Service ranges up to 10 miles (16 Kilometers) are very likely in line of sight (LOS) applications (once again depending upon frequency).  Ranges beyond 10 miles are certainly possible, but for scalability purposes may not be desirable for heavily loaded networks.  In most cases, additional cells are indicated to sustain high quality of service (QOS) capability.  For the carrier class approach, especially in regards to mobility, cells larger than this seem unlikely in the near future.  The primary WiMAX focused US carrier Clearwire has stated that its cell sites are planned at about 1.5 miles apart for mobile purposes.  This choice is clearly one intended to meet NLOS requirements.  In licensed frequencies, expect similar performance or better for WiMAX than in traditional cellular systems.

What RF Frequencies does WiMAX work in?

• 
 
• 
 
• 

The most recent versions of both WiMAX standards in 802.16 cover spectrum ranges from at least the 2 GHz range through the 66 GHz range.  This is an enormous spectrum range.  However, the practical market considerations of the Forum members dictated that the first product profiles focus on spectrum ranges that offered Forum vendors the most utility and sales potential.

The International standard of 3.5 GHz spectrum was the first to enjoy WiMAX products.  The US license free spectrum at 5.8 GHz has a few WiMAX vendors building products.  Licensed spectrum at 2.5 GHz used both domestically in the US and fairly widely abroad is the largest block in the US.  Also, in the US and in Korea products are shipping for the 2.3 GHz spectrum range.  Also in the US the 3.65 GHz band of frequencies now has WiMAX gear shipping to carriers.

The technology appears easily extensible to lower frequencies including the valuable 700 MHz spectrum range at which the nation's largest auction (in terms of money spent) concluded in 2008.  More likely near term frequencies likely to be supported include the new 4.9 GHz public safety band (sometimes described as a Homeland security band).

The second largest block of frequencies ever auctioned (in terms of money spent) occurred in the summer of 2006 with the AWS auction from the FCC.  This spectrum was split with the bulk being at 1.7 GHz and the rest at 2.1 GHz.  At this point, the Forum is not expected to develop a product profile for this range as most licensees have announced support for LTE systems or plan to use it for existing GSM/UMTS networks.

The physics of radio signals typically place two primary constrictions on spectrum.  To generalize, the higher the spectrum frequency the greater the amount of bandwidth that can be transported---lower frequencies transport less bandwidth.  Secondly, the lower the frequency the greater the carry range and penetration of a signal.  For example: A 900 MHz license free radio will travel farther and penetrate some tree cover fairly easily at ranges up to one to two miles.  But it can carry much less bandwidth than a 2.4 GHz signal which cannot penetrate any tree cover whatsoever, but can deliver a lot more data.  The caveat that can somewhat alter this equation is power.  Licensed band spectrum such as 2.5 GHz by virtue of being dedicated to one user is allotted significantly higher power levels which aids in tree and building wall penetration.

Where did the idea of WiMAX come from?

• 
 
• 
 
• 

Much of the credit for the formation of the WiMAX Forum™ and to the founding members of the WiMAX Forum, which committed themselves early to the process of creating a collaborative standards body.  As a founding member of the WiMAX Forum, Intel recognized that a well developed ecosystem was necessary to drive adoption and thereby drive lower hardware costs.  Intel was also instrumental in getting other silicon chip manufacturers involved whose products would form the core of WiMAX technology.

What factors will most greatly affect range for WiMAX products?

• 
 
• 
 
• 

Many factors affect range for any broadband wireless product.  Some factors include the terrain and density/height of tree cover.  Hills and valleys can block or partially reflect signals.  Bodies of water such as rivers and lakes are highly reflective of RF transmissions.  Fortunately OFDM can often turn this to an advantage---but not always.  The RF shadow of large buildings can create dead spots directly behind them, particularly if license-free spectrums are being used (with their attendant lower power allotments).  How busy the RF environment of a city or town is can greatly degrade signals---meaning that properly designed and well thought out networks are always desired.

The physics of radio transmission dictate that the greater the range between the base station and customer radio, the lower the amount of bandwidth that can be delivered, even in an extremely well-designed network.  The climate can affect radio performance---despite this there are ubiquitous wireless networks deployed today with great success in frozen Alaskan oil fields as well as lush South American and Asian climates.  And increasingly WiMAX radio antenna technology coupled with the inherent advantages of OFDM/OFDMA based radios can be a major factor in range and bandwidth capability.  The new multiple input multiple output (MIMO) and adaptive antenna systems (AAS) based antenna systems promise to maintain and even link connection and link budgets with much higher bandwidth than older technology.

No two cities are exactly alike in terms of the challenges and opportunities presented.  In many respects, broadband wireless remains very much an art form.  However, this is also true for the cellular carriers most of us use daily.  It can be done quite well.  Mobile broadband wireless will be more difficult.  Achieving high quality of service (QOS) will be easier with fixed broadband wireless.  Despite all of these challenges, current broadband wireless is very effectively serving customers even in the most challenging environments.

BSNL Mobile Prepaid FAQ

What is BSNL Mobile - prepaid?

" BSNL Mobile - prepaid is the prepaid service, the countrywide mobile service from BSNL, with minimum cost, maximum voice clarity and continuous coverage on all major national highways. Pre-paid is that connection for which one makes the payment in advance to purchase the SIM card and he can use it till its call value or validity period. Following are the services provided by BSNL Mobile - prepaid: 

• Mobile to mobile voice calls.
• Mobile to land line voice calls.
• Various supplementary services like:
• CLIP (Calling Line Identification Presentation).
• SMS (Short Messaging Service).
• Call forwarding, call wait, Voice mail etc"

How do I avail a new BSNL Mobile - prepaid connection?

New BSNL Mobile - prepaid connections are available through our Mobile CSC/ distributor network in all cities covered with mobile services.

What is the initial amount to be deposited for a new BSNL Mobile prepaid connection?

A new BSNL Mobile prepaid connection can be had for Rs.220/- only with Rs. 50/- free talk time. Cards can be taken from Rs. 70/- to Rs. 3000/- value having validity period from 7 days to one year.

How to register your account and get started?

"Once you purchased prepaid SIM card, simply insert your SIM card into your mobile handset. Switch on your mobile set and dial 123 and you will be connected to IVRS, you can know the credit of your card, you can also select the language. "

What are the services available free of cost along with the connection?

"There are a host of services, features available free of cost and pre-activated like zonal roaming, CLIP, call waiting, voice mail etc."

How do I activate my BSNL Mobile prepaid connection?

"Upon receipt of your pre-activated BSNL Mobile prepaid SIM please dial 123; follow the prompts of the IVRS computer to know your balance amount. Once the balance amount is known, your SIM is ready for further use."

How to know account balance in prepaid?

Dial 123 and follow the IVRS instructions

What’s the validity period for prepaid?

Validity Period is the period of during which you are allowed to make or receive the calls and start with the date activation of your SIM card.

When does the grace period starts?

It is meant for recharging purpose and starts from the date of expiry of the validity period

Whom should I contact for service related problems?

"For all service related problems our 24-hour help line number is 9415024365. Additional information in case of coverage, roaming etc. problem can be given on Mobile No. 9415020200. In case of non-maturity of mobile codes/ calls from other places, the information can be given on Mobile No. 9415006611"

Do you allow roaming for prepaid cards?

Yes, All India roaming facility is available for BSNL Mobile prepaid customers.

What charges I need to pay when I receive a call from BSNL network...

What charges I need to pay when I receive a call from BSNL network/ any other networks? Is it same if I am roaming to other circle?

"All incoming calls are free from BSNL network/ any other networks so long you are in your home cellular circle. As such, there is no extra charge when you receive call from the network other than BSNL. 

Incoming calls are charged while on zonal roaming and STD charges (of plan–225) from Lucknow to the Level–I TAX of the respective circle are to be paid."

Is there any additional security deposit or prerequisite for zonal roaming?

There is no additional security deposit for availing the zonal roaming.

Whether International roaming is also available?

Presently this facility is not available.

What should I do if my Mobile (SIM) requires PUK Number?

"The PUK No can be obtained from help line (9415024365) on giving mobile No. and SIM serial number. The PUK No. should be entered carefully as wrong feeding of PUK No repeatedly will damage the SIM, permanently."

What should I do if my SIM is damaged?

"Damaged SIM’s would be replaced afresh with same mobile number for a replacement fee of Rs.200/- from any of our distributor/CSC of the city from where connection is taken. The balance amount shall be transferred to new SIM. At the time of delivery, the customer is required to submit identity proof and copy of receipt of prepaid connection"

What should I do if my SIM is lost?

"A new SIM with same mobile number would be made available after receipt of a copy of FIR of the lost SIM and a deposit receipt of Rs.200/- as replacement charges from any of our distributor/CSC of the city from where connection is taken. The balance amount shall be transferred to new SIM. At the time of delivery, the customer is required to submit identity proof and copy of receipt of prepaid connection."

Whether BSNL Mobile prepaid connection is ready to use or it is needed to recharge...

Whether BSNL Mobile prepaid connection is ready to use or it is needed to recharge it immediately?

"Yes, every new BSNL Mobile prepaid connection is ready to use. Presently the BSNL Mobile prepaid connection is loaded with inaugural free talk value of Rs. 50/- and is available for 07 days from the date of SIM initialization."

BSNL prepaid validity period?

At the time of first recharge your BSNL prepaid will be valid for the validity period specified (in days) on the recharge card used for recharging your BSNL prepaid. Validity period depends on the recharge cards denomination used for recharge.

How to know the balance and validity?

Dial 123 from your cell phone. Follow the prompts and select the option for balance and validity period enquiry.

"What should I do when the validity of my card is expired?

"What should I do when the validity of my card is expired? What will happen to the amount, which is still available unutilized in my number?"

"After expiry of the validity of the card, the connection is required to be recharged by the scratch cards ( meant for same license service area). This recharge is to be done within the grace period of 15 days from the date of expiry of validity if you want your balance unutilized amount also to be credited along with the net call value of the new recharge coupon through which you are recharging. After expiry of the grace period the balance unutilized amount will be lapsed. 

During grace period no calls are allowed except emergency ( Toll free ) and IVR call. 

These scratch cards are available in different denominations of Rs. 300/- ( with validity period of 30 days), Rs. 500/- ( with validity period of 45 days), Rs.1000/-( with validity period of 60 days) and Rs.2000/- ( with validity period of 90 days). Validity starts from the date of latest recharge. 

If recharge is not done with the additional grace period of 60 days (after the normal grace period of 15 days), the BSNL Mobile prepaid connection will be lapsed."

What is recharge card?

"It is a card containing 16-digit secret code to extend your prepaid account. Recharge cards are available in various denominations. When you purchase a recharge card, scratch the hidden portion on the recharge card to know the secret code. Dial 123 and you will be connected to IVRS prompt menu. Choose option 2 to recharge, you will be prompted to enter 16-digit code. Enter the code followed by “#”, the your recharging is activated."

Where I can get prepaid starter pack and recharge coupon?

You can get prepaid starter pack or recharge coupon from the nearest CSRs and BSNL appointed distributor outlets and their representatives.

What’s the validity period for prepaid?

Validity Period is the period of during which you are allowed to make or receive the calls and start with the date activation of your SIM card.

When does the grace period starts?

It is meant for recharging purpose and starts from the date of expiry of the validity period

Expiry of validity period?

Once your prepaid period expires your account gets deactivated. But you will get a grace period during which you can reactivate your prepaid card by recharging it. In grace period you will not be allowed to make or receive any call.

What is lapsing of prepaid card?

Incase you don’t recharge your prepaid card during grace period your account get ceased and you may loose your mobile number

When to recharge the account?

"Whenever your talk time value becomes very low or validity period expires or about to expire, please recharge your prepaid account, for that you will be prompted to recharge"

How can I recharge my BSNL Mobile prepaid connection?

"Recharge vouchers also known as scratch cards/cash cards of various denominations are readily available through our distributor/retailer network and customer service centers. For recharge, dial 123 wait for IVRS announcement to select proper option to feed the secret code and follow the instructions, at end you will be recharged with the appropriate amount. 

Entry of wrong secret code repeatedly will debar the recharge facility associated with your number. 

Once discharge option is debarred as above, you have to contact to help line 9415024365 or nearest CSC giving the Mobile No, Scratch Card No and Secret Number of the Scratch card to release the bar of recharge facility on your mobile number."

What is my new balance after I recharge my account?

"When you recharge your prepaid card, the new balance will be the sum of calling value (or talk time value) of recharge card (after deduction of processing fee and service tax) and previous balance left."

Can we use our PSTN India Telephone Card card in BSNL mobile network?

Yes, ITC Card(VCC card) used in PSTN fixed line connection can be used in BSNL mobile network.

"If I am a subscriber of UP (east) area, can I purchase and use scratch cards...

"If I am a subscriber of UP (east) area, can I purchase and use scratch cards available in other areas like Punjab, UP (west), etc?"

"No, subscriber’s of an area would be able to use scratch cards meant for and available in his license area e.g. a subscriber of UP (east) can recharge with scratch cards of UP (East) license area only but not of any other area’s like UP (west), Punjab, etc."

Can I convert my prepaid BSNL Mobile prepaid connection to a post-paid...

Can I convert my prepaid BSNL Mobile prepaid connection to a post-paid connection or vice versa?

No. At present it is not possible to convert your prepaid connection to postpaid connection or vice versa. Both the SIMs are not changeable. You have to apply afresh for prepaid/ postpaid connection (as the case may be) and to complete requisite procedures for obtaining the connection.

What are the charges for SMS?

The outgoing SMS (Maximum 160 characters) are charged between 40 paise to 80 paise per messag and incoming SMS are free in the same Service license area. see details

Can I send SMS to 2424 or 7333 etc. from BSNL cellular service?

Yes, BSNL has tie ups with many groups like Aajtak, NDTV, Indiatimes, Sify, Bharatmatrimony for SMS based services. see details

Whether I will get any concession if I call at night hours?

No. Presently the call charges are uniformly applicable for full 24 hours. (It means there is no peak off concessional slab).

What is pulse? Is it same for incoming and outgoing calls?

It is the minimum time period for which call is charged. it is same for both incoming and outgoing calls. For example if pulse rate is 15 seconds and call charges are 40 paise per pulse then it means that every 15 seconds 40 paise will be charged i.e for one minute call(60 seconds) 40x4=Rs.1.60/- shall be charged.

What is pattern for prepaid call charging.

See details at BSNL Mobile prepaid Plans page

Is third party transfer of mobile Cellone connection possible?

No. Presently it is not possible. Cellular connection is a type of personal communication

How to know account balance in prepaid?

Dial 123 and follow the IVRS instructions

What is my new balance after I recharge my account?

"When you recharge your prepaid card, the new balance will be the sum of calling value (or talk time value) of recharge card (after deduction of processing fee and service tax) and previous balance left"

In prepaid is there any off peak hours if a call is made from BSNL mobile...

In prepaid is there any off peak hours if a call is made from BSNL mobile to a mobile of another network?